Nip It. At Eastman Chemical Company, we act fast when something unpleasant pops up. When a customer has a problem, we respond within 24 hours. And that problem will be resolved to the customer's satisfaction within 30 days. That holds true for 90% of the complaints we get, and we're working hard to make it 100%. The way Eastman deals with problems is one of the ways we create value for our customers. And it's one of the reasons we became the first major chemical company to win the Malcolm Baldrige National Quality Award. We nurture healthy relationships with our customers by being quick to weed out problems. In the garden of customer service, Eastman has a green thumb.
If you ever have a problem, your friends at Eastman will nip it in the bud. Just call 800-EASTMAN.
EASTMAN
Eastman Chemical Company
Malcolm Baldrige Award Winner CIRCLE 1 1 ON READER SERVICE CARD
