1988 Malcolm Baldrige
National Quality Award
"In the last three years the amount of product returned from customers due to defect went from 2% to zero." "Globe's primary program is called QEC for Quality, Efficiency and Cost. Since 1985, it has involved every employee and all of our suppliers. "It means that in our manufacturing, we consider each downstream process a customer of the one above it, and we try never to dissatisfy any of our customers, internal or external. "We monitor and work with our suppliers for quality, from raw materials to the carbon electrodes in our furnaces. "In three years, the amount of product returned due to sizing problems went from 0.02% to 0.003% to zero. "The real key to quality is the people at Globe who keep the charts, read the procedure manuals, meet in Quality Circles weekly. Together, we've learned from leading quality experts worldwide. Globe employees understand Taguchi methods and the design of experiments which lead to high product quality. Quality, efficiency, cost. That's the name of the game at Globe." Kenneth E. Leach, Vice President, Administration
GLOBE METALLURGICAL INC. Producer of Ferroalloys and Silicon Metal Beverly, Ohio 45715 614-984-2361 1-800-433-0223 FAX 614-984-8635 CIRCLE 58 ON READER SERVICE CARD
