Tank truck delivery on Saturday afternoon - C&EN Global Enterprise

Nov 6, 2010 - Advertisements that appeared within the print issues of Chem. Eng. News have been included in the C&EN Archives to provide a ...
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What happens I when you buy from Eastman!

Tank truck delivery on Saturday afternoon "Every now and then we are able to make special service seem real easy/' recalls one of our sales coordinators. "Like the time we filled an order for a tank truck of acetone on Saturday afternoon—and it arrived at the customer's plant before dark. "I was busy at home (the third inning was just over) when the customer traced me through our plant switchboard operator. He had unexpectedly run out of acetone and

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was faced with the prospect of shutting down unless he could obtain at least enough to tide him over the weekend. "I guess it took all of three minutes to complete two phone calls, including one back to the customer to tell him that we could make the shipment, and for him to have a crew stand by about 6:30 P.M. to unload a tank truck. "Of course, we had a number of things working for us on this one.

First, the customer's plant was only four hours away by truck. Second, he was able to catch me at home; and third, the customer had a tank truck order for acetone scheduled for Monday delivery, and this tank truck just happened to be loaded, approved, and at the terminal ready to go." We were lucky in this instance, but do all we can every time, to assure our customers the best service possible.

C H E M I C A L P R O D U C T S , I N C . , K1NGSPORT, TENNESSEE, Subsidiary of Eastman Kodak Company

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Inc., Kingsport, Tennessee; Atlanta;

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