17/02/2016
We will begin momentarily at 2pm ET
Slides available now! Recordings will be available to ACS members after one week.
www.acs.org/acswebinars Contact ACS Webinars ® at
[email protected] 1
Have Questions?
“Why am I muted?” Don’t worry. Everyone is muted except the presenter and host. Thank you and enjoy the show.
Type them into questions box! Contact ACS Webinars ® at
[email protected] 2
1
17/02/2016
Have you discovered the missing element?
http://bit.ly/ACSjoin Find the many benefits of ACS membership! 3
Benefits of ACS Membership Chemical & Engineering News (C&EN) The preeminent weekly news source.
NEW! Free Access to ACS Presentations on Demand® ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events.
NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more.
http://bit.ly/ACSjoin
4
2
17/02/2016
Let’s get Social…post, tweet, and link to ACS Webinars during today’s broadcast!
facebook.com/acswebinars
@acswebinars
Search for “acswebinars” and connect!
5
How has ACS Webinars benefited you?
®
“ACS Webinars benefits me by giving me quick information about contemporary issues in science and engineering. I particularly value the fact that I can learn things quickly. Thank you ACS!”
Svetlana Mitrovski, Associate Professor of Analytical Chemistry, Eastern Illinois University
Be a featured fan on an upcoming webinar! Write to us @
[email protected] 6
3
17/02/2016
facebook.com/acswebinars @acswebinars
youtube.com/acswebinars
Search for “acswebinars” and connect! 7
4
17/02/2016
Learn from the best and brightest minds in chemistry! Hundreds of webinars presented by subject matter experts in the chemical enterprise. Recordings are available to current ACS members one week after the Live broadcast date. www.acs.org/acswebinars ®
Broadcasts of ACS Webinars continue to be available to the general public LIVE every Thursday at 2pm ET!
www.acs.org/acswebinars
9
®
Upcoming ACS Webinars www.acs.org/acswebinars Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology Joseph Fortunak, Professor of Chemistry, Howard University
Contact ACS Webinars ® at
[email protected] 10
5
17/02/2016
Is Your Etiquette Holding Back Your Career?
Patricia Simpson
David Harwell
Dir. of Academic Advising and Career Services, University of Illinois at UrbanaChampaign and Owner/Consultant, Game Changing Etiquette
Asst. Director of Industry Member Programs, ACS
Slides available now! Recordings will be available to ACS members after one week
www.acs.org/acswebinars This ACS Webinar is being co-produced with ACS Professional Education
11
It’s True!
You Don’t Get a Second Chance to Make a First Impression
12
6
17/02/2016
Does
Matter?
• Corporations spend millions of dollars on advertising & training • First impressions are hard to overcome • Business etiquette rules do differ from those in other settings
• We expose our own weaknesses when we fail to use proper etiquette or treat others with respect 13
Etiquette requires us to admire the human race. ~ Mark Twain 14
7
17/02/2016
First Impressions • Impressions are made in two stages: 1) Automatic & immediate (subconsciously) 2) More thorough and thoughtful (but not always) • Some say the first stage happens in 1/10th of 1 second • It is possible to overcome negative first impressions, but you have to work at it
15
Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
How many positive interactions do some say it takes to change a negative first impression? •
Three
•
Eight
•
Ten
•
Fifteen
•
None. You can not.
16
8
17/02/2016
Professionalism at Work • No company resources for personal use • Minimize cell phone usage • Adhere to (& don’t complain about) lab and safety rules • Do not call negative attention to yourself • Engage in good teamwork
• Follow the leader
17
Problem Solving at Work
• If you can not solve it, find someone who can • Provide solutions as you present problems (offer, don’t ask) • Always explain what you can do, not what you can’t
• No excuses…do not place blame
18
9
17/02/2016
Professional Attire • Don’t let your attire speak louder than your words
• Dressing professionally demonstrates respect • Find out the dress code in advance • Beyond safety…minimize bare skin • Details matter • Strong smells – good or bad – are never good
19
Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
Which of the following is an example of a proper introduction? •
Dr. Smith (CEO), I’d like to introduce you to Mark (client)
•
Dr. Smith (CEO), this is Mr. Johnson (client)
•
Mr. Johnson (client), this is Dr. Smith (CEO)
•
Mark (client), I’d like to introduce you to Dr. Smith (CEO)
•
Hey Smitty (CEO), meet Johnson (client)
20
10
17/02/2016
Greetings • Practice your handshake • Stand, make eye contact, and smile • Use proper introductions (and closings!) • Pay attention to what others are saying
• Ask for a name again if necessary • Learn how to mingle & network; be positive
• Nametags on the right (best handwriting, full name) 21
Telephone Etiquette • Respond to messages within one business day
• Include name and organization or group when answering the telephone • Do not assume caller ID is correct • Introduce yourself first and state your business, even if you are speaking to a ‘gatekeeper’ • Leave full messages (chance of reaching person you are calling is 1 in 6)
22
11
17/02/2016
Cell Phones • Heed voice and ring tone volume • If a call is lost, the person who originated the call calls back • Never use anywhere you would not talk to your neighbor at full volume…for talking, texting, or data • Do not place phones on the table at meetings or meals • Over-usage demonstrates lack of respect, self-control, self-awareness, and social-awareness
23
Always Express Appreciation! Good manners sometimes means simply putting up with other people’s bad manners.
~ H. Jackson Brown, Jr.
24
12
17/02/2016
Audience Survey Question ANSWER THE QUESTION ON BLUE SCREEN IN ONE MOMENT
What is your biggest email pet peeve? •
ALL CAPS
•
Incorrect spelling/grammar
•
Long messages/no simple action defined
•
No/inappropriate subject line
•
Receiving late night/off hour emails
25
Email • Every single message has the chance of being forwarded, intentionally or unintentionally • Utilize spell-check and re-read your messages • Do not use email in place of IM
• Use a subject, greeting, and full message • Keep messages short; use bullets
• Obey message notification requests • Follow employer’s guidelines regarding all social media
26
13
17/02/2016
Handling a Faux Pas • Remember, you are only human • Not only about what you do, but also about how you react after • An apology can go a long way, but do not overdo it
• People do desire to be fair; repeated small interactions build trust the fastest so be consistent • Do not get so stressed about every little rule that you sacrifice having a good interaction
27
To Contact me… Patricia Simpson Game Changing Etiquette
[email protected] Dining F Workplace Professionalism F Communication F Career
28
14
17/02/2016
Is Your Etiquette Holding Back Your Career?
Patricia Simpson
David Harwell
Dir. of Academic Advising and Career Services, University of Illinois at UrbanaChampaign and Owner/Consultant, Game Changing Etiquette
Asst. Director of Industry Member Programs, ACS
Slides available now! Recordings will be available to ACS members after one week
www.acs.org/acswebinars This ACS Webinar is being co-produced with ACS Professional Education
29
®
Upcoming ACS Webinars www.acs.org/acswebinars Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology Joseph Fortunak, Professor of Chemistry, Howard University
Contact ACS Webinars ® at
[email protected] 30
15
17/02/2016
Is Your Etiquette Holding Back Your Career?
Patricia Simpson
David Harwell
Dir. of Academic Advising and Career Services, University of Illinois at UrbanaChampaign and Owner/Consultant, Game Changing Etiquette
Asst. Director of Industry Member Programs, ACS
Slides available now! Recordings will be available to ACS members after one week
www.acs.org/acswebinars This ACS Webinar is being co-produced with ACS Professional Education
31
16
17/02/2016
How has ACS Webinars benefited you?
®
“ACS Webinars benefits me by giving me quick information about contemporary issues in science and engineering. I particularly value the fact that I can learn things quickly. Thank you ACS!”
Svetlana Mitrovski, Associate Professor of Analytical Chemistry, Eastern Illinois University
Be a featured fan on an upcoming webinar! Write to us @
[email protected] 33
facebook.com/acswebinars @acswebinars youtube.com/acswebinars
Search for “acswebinars” and connect! 34
17
17/02/2016
Benefits of ACS Membership Chemical & Engineering News (C&EN) The preeminent weekly news source.
NEW! Free Access to ACS Presentations on Demand® ACS Member only access to over 1,000 presentation recordings from recent ACS meetings and select events.
NEW! ACS Career Navigator Your source for leadership development, professional education, career services, and much more.
http://bit.ly/ACSjoin
35
®
ACS Webinars does not endorse any products or services. The views expressed in this presentation are those of the presenter and do not necessarily reflect the views or policies of the American Chemical Society.
Contact ACS Webinars ® at
[email protected] 36
18
17/02/2016
®
Upcoming ACS Webinars www.acs.org/acswebinars Thursday, February 25, 2016
Long-Acting Injectable Medications: Strategies and Mechanistic Considerations Session 2 of the 2016 Drug Design and Delivery Symposium Julius Remenar, Research Fellow, Alkermes Annette Bak, Professor of Chemistry, Howard University
Thursday, March 3, 2016
Making an Artificial Leaf: Creating Hydrogen Fuels through Water, Sunlight and Carbon Dioxide Nathan Lewis, Professor of Chemistry, California Institute of Technology
Joseph Fortunak, Professor of Chemistry, Howard University
Contact ACS Webinars ® at
[email protected] 37
19
